Refund policy

Every BoardGameMeta insert is made to order after you purchase it. This policy explains what to check before you order, how cancellations work, and what we do if something doesn't fit or arrives damaged.

1. Before You Order: Match Your Box to Our Photos

Some games are printed by different publishers in different countries, and their boxes can be slightly different sizes even when the game inside looks the same. Our inserts are designed around the copy of the game shown in the listing photos.

Before ordering, compare your box to the photos on the listing, including the publisher and company logos. If your box looks different, has different logos, or you're not sure, email us a photo of your box before you buy and we'll tell you whether it should fit.

If you order without checking and your box doesn't match the one in our photos, a fit problem caused by that difference isn't covered. It's treated the same as ordering the wrong item (final sale, Section 2).

2. All Sales Are Final

Every item is made to order. We don't hold finished inventory, so we can't accept returns, exchanges, or refunds for:

  • Buyer's remorse or a change of mind
  • Ordering the wrong game, color, or variant, or ordering for a box that doesn't match the listing photos
  • Color or finish looking slightly different on screen vs. in person
  • Minor surface texture (faint layer lines, small wisps) that doesn't affect fit or function. This is normal for how our inserts are made, not a defect.

Please check the listing photos and the Compatibility notes (expansions, sleeved cards) before ordering.

3. Cancellations & Order Changes

Every order is made just for you, so there's a short window to cancel or change it:

  • Within 24 hours of ordering, and before we've started making it: cancel for a full refund, or change the color, variant, or shipping address. Just email us with your order number.
  • After 24 hours, or once we've started making it: we can't change the order. Cancellation may still be possible for a partial refund.
  • Custom Color orders: can't be cancelled or changed once we've ordered your color, since it's sourced just for your order. Double-check your chosen shade before confirming.
  • Shipping address: can be updated any time before the shipping label is printed. After that, we can't redirect the package.
  • Digital files: delivered instantly, so they can't be cancelled or refunded once purchased.
  • Commissions: cancellation follows the terms on the commission listing.
  • If we have to cancel: if we can't fulfill your order for any reason, you'll get a full refund.

4. Print Fit Guarantee

Publishers sometimes change the size of game pieces between print runs without notice, and wooden or plastic pieces vary from batch to batch. That's outside your control and ours. If your box matches our listing photos and your components still don't fit, we'll make it right.

Contact us within 14 days of delivery. We'll adjust the design to match your components and remake the affected piece(s) at no charge (usually just the tray or divider that doesn't fit, not the whole insert). If we can't make it fit, we'll refund it. In most cases you don't need to send the original back.

Sleeved cards: unless the listing says otherwise, sleeved versions are designed to fit cards in single sleeves up to 60 microns thick. If your cards are in 60-micron (or thinner) single sleeves and don't fit, that's covered like any other fit issue. Premium sleeves (thicker than 60 microns), oversized sleeves, and double-sleeving may or may not fit, so fit issues with those aren't covered.

Not covered:

  • Your box doesn't match our listing photos (different publisher, logos, or printing; see Section 1)
  • Premium sleeves thicker than 60 microns, oversized sleeves, or double-sleeving (unless the listing says otherwise)
  • Upgraded components, or expansions not listed as compatible on the product page
  • Damage caused by forcing a piece that didn't fit (please contact us first instead)
  • Requests made more than 14 days after delivery

What we will never ask you to do: sand, trim, glue, or otherwise modify the piece to make it fit. If there's a real fit problem we cover, we fix the file.

5. Defects & Shipping Damage

If your order arrives damaged, warped, broken, or with a defect (layer separation, missing section, wrong item shipped):

  • Contact us within 7 days of delivery with a photo of the issue and your order number
  • We'll send a free replacement, or refund if a replacement isn't practical
  • No need to return the damaged item unless we ask for it

How to Make a Claim

Email orders@boardgamemeta.com with:

  • your order number
  • a photo of the problem
  • for fit issues: a photo of the front of your game box showing the publisher/company logos, plus (for sleeve issues) the brand and thickness of the sleeves you used

We'll reply within 2 business days, and covered claims are resolved (replacement shipped or refund issued) within 14 days of your first message.